Consumer: A consumer is any person to whom a product is offered to satisfy his personal/family needs or with whom a contract is concluded to meet such end.

Supplier: Any person who offers a product/service or produces, exports, distributes, displays, circulates, trades, or concludes transactions in relation to a product for the purpose of offering to consumers or concluding in any way a contract/transaction in relation to such product.

Product Defect: Any deficiency in the value/avail of a product, depending on the purpose of such product, that totally or partially prevents consumers from getting the benefit for which this particular product was made. This applies to defects resultant from moving or storing the product, so long as the consumer is not responsible for its occurrence.

• Make sure the source of the goods that you purchase and method of use, storage and validity own
• Consider the warranty booklets and check the conditions and obligations and duties of the aftermarket
• Do not buy goods of unknown origin
• Do not trust verbal assurances, especially durable goods, or with prolonged use
• Keep a bill of sale and warranty certificates
• Examine the goods examination well and ensure their safety before leaving the shop

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