Dear Consumer: initially we recommend that you turn to the place of purchase to resolve the complaint amicably. In case it is not resolved, you can consult the nearest Consumer Protection Association to know your legal rights and help you find possible solutions.

In case you wish to submit a complaint directly to CPA you can resort to one of the following means:

1.      Call center  hotline (19588) for land-lines only  in Greater Cairo and Alexandria

2.      Fax to # 202-353-803-84.

1.      Email: info@cpa.gov.eg. The Post Offices, a complaint form is available to be filled and sent to CPA free of charge.

2.      CPA website, an electronic form is available here

3.      CPA Facebook page here

4.      CPA Offices :

•    Head office, 96 Ahmed Orabi Street - Al Mohandesien
•    CPA Complaints Unit, 115 Smart Village Cairo-Alex Road

5.       

A copy of the purchase invoice is indispensible for CPA to proceed with your complaint, warranty, guarantee or any other document is additional important proofs for some products