If you wish to place a complaint, we recommend that you first return to the supplier to resolve the problem. If you are not able to reach solution, then call the nearest consumer protection organization to try to solve your complaint amicably before submitting your complaint to the Consumer Protection Agency.

If you want to report your complaint directly to the CPA, you have to chose between the following methods:

1-Call our hotline (19588) from any land line (The hotline covers Great Egypt – Alexandria).

2-Fax your complaint to 00202-35380384

3-Refer to the nearest post office to fill a free complaint form.

4-Deliver your complaint in person AT: 96 Ahmed Oraby Street Mohandseen_Giza.

5- Send your complaint electronically by using our online complaint form click here.

* In all cases please attach a copy of the purchase receipt with your complaint or sent a scanned copy of the receipt written on it  your complaint number to info@cpa.gov.eg

Please note that we do not accept new complaints sent directly to our E-mail address. The complaint should first be reported according to the above mentioned methods.